SPA POLICIES

RESERVATIONS

To hold a reservation you will be asked to provide a valid credit card number with an expiration date. Your information is encrypted and safely stored in booking system (we utilize one of the largest and most respected spa management systems in the world). Plum will not charge your card unless you miss your appointment or do not adhere to our cancellation policy.

CANCELLATION POLICY

We respectfully request a minimum 24 hour notice to cancel your appointment.  This allows us the time to inform our standby guests of availability, as well as keeping our staff schedule filled, thus better serving everyone!   Clients who cancel same-day will be charged 50% of the service fee of the booked appointment. Clients who cancel within 2 hours of an appointment, or no-show an appointment will be charged 100% of the cost of the services booked.

LATE ARRIVALS

Plum can not guarantee appointments for guests who arrive more than 10 minutes late to their appointment. If we cannot accommodate the scheduled service due to a late arrival, we may be able to offer a treatment with a shorter service time, or will reschedule your service for another date.  Guests receiving Skin Care Services should arrive at least 5 minutes early to fill out paper work prior to their appointment.

CHILDREN

Due to safety considerations and limited space, children are welcome in our services area by appointment only and when accompanied by an adult. If you must bring your children to the salon during your appointment we require you have a responsible adult available to sit with them and supervise them in our waiting area until your services are complete.

CELL PHONE AND TABLET POLICY

For the comfort and relaxation of other guests, please limit phone calls to emergencies only. We invite you to use our complimentary Wi-Fi to surf the web or watch movies, and simply ask that you wear headphones when listening to sound.

RETURN POLICY

Series and Gift Card: Series and gift cards are not returnable and non-refundable and have no cash value.

Retail: Skincare products purchased at Plum may be exchanged within seven business days from the purchase date if they are unopened and unused. Used or opened product may not be returned, but can be exchanged within 30 days if there is a manufacturer’s default in packaging. Skincare products are purchased at your own risk. We offer no warranty, expressed or implied, as to the efficacy of any product sold.

Wearable products may be exchanged within seven business days if they are in like-new condition and all tags and packaging are intact.

All other retail items are non-refundable for any reason.

Services: Services and associated fees are non-refundable for any reason. We offer no guarantees, expressed or implied, to the efficacy of any services rendered. Services are delivered at your own risk and Plum does not accept any liability for contraindications, allergic reactions or damages that may be incurred during the normal delivery of services.

WORKMANSHIP GUARANTEE

Plum offers a 7-day workmanship guarantee for Gel Polish, Builder Gel, and GelX manicures and will happily fix any application issues for free during that time. Chips or breaks caused by normal wear and tear or misuse can be corrected for a nail repair fee.

Please notify us immediately of any Issues that arise during the guarantee period and do not remove any enhancements without speaking with us first. Choosing to remove an enhancement before speaking with a Plum Team Member may negate the guarantee.

Lifting nails should be fixed as soon as possible to avoid getting water or bacteria under the enhancement.

Note that this guarantee only entails fixes for the affected nail(s) and does not cover color-changes or full manicures.

Please take pictures of affected nails and text them to us at 512-270-3582 and to schedule an appointment for the fix.

GRATUITY

If you are inclined to leave your technician a gratuity for their service, cash is preferred, however we will accept tips left on a credit card.