important booking tips

Our online booking site is best experienced using the Firefox internet application. Certain issues may appear with various versions of Internet Explorer.

You will get a confirmation page and confirmation email once your appointment is complete. If you do not receive a confirmation email, please call us at 512.291.3147, as it is very likely your appointment did not go through! 

**How to request a specific service provider**

Click the drop down box and picking that person’s name. If you choose “Anyone” and simply pick from the list of available appointments, even if you choose a specific technician, our system will not show us that it is a request, and your appointment may be moved to someone else. To guarantee it will not be moved, you must choose from the drop down list.

Cancellation Policy

To hold a reservation you will be asked to provide a valid credit card number with an expiration date. Your information is encrypted and safely stored in our booking system (we utilize one of the largest and most respected spa management systems in the world). Plum will not charge your card unless you miss your appointment or do not adhere to our cancellation policy.

We respectfully request a minimum 24 hour notice to cancel your appointment.  This allows us the time to inform our standby guests of availability, as well as keeping our staff schedule filled, thus better serving everyone!   Clients who cancel same-day or no-show appointments will be charged 50% of the service fee of the booked appointment.

I have read the information above and would like to move directly to the online booking site.